Description
HELP DESK ADMINISTRATOR - LONDON - PERMANENTMy client, a global pharmaceutical solutions company, are seeking Help Desk Administrators.
This is a great opportunity to get involved in a fast paced, challenging environment with great potential for progress progression!
Overall role:
Manage the helpdesk, processing tickets, escalating road blocks, providing metrics to Service Managers, and liaising with tech support
Experience:
- Ability to quickly resolve Tier 1 and Tier 2 Help Desk Calls and Tickets, clearly articulate technical solutions with Customer Service skills and presentation.
- Proven proactive ability to follow up with constructive tenacity.
- Good communication skills and experience producing documentation such as FAQs or Knowledge Base articles, and maintenance of KB systems
- Reliably and correctly estimate your time to resolve technical problems and a clear understanding of your limitations for escalation purposes.
- Bachelor's degree, preferably in Computer Science/MIS or equivalent experience performing related work.
- Minimum three (3) years of experience working in a technology support and helpdesk position with small to medium sized businesses or team.
- Meet team metrics and individual performance goals, including weekly and/or annual efficiency goals.
Please contact Dee Sharma