Description
Essential Duties and Responsibilities:- Patient Support: Make outbound phone calls to patients who have opted into a patient support program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.
- Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources.
- Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care.
- Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes in an electronic environment.
- Educator: Complete patient teaching in relation to the use of products
-flexibility for short-term travel as needed for client sponsored meetings, training and other events up to 4 times per year
- provide one on one customized educational support through a single point of contact model.
-act as the primary coordinator for in-person injection training between a Home Health Registered Nurse and patient.
- Bachelors Degree in Nursing or Science degree. RN licensure in the states of practice required.
-be available and flexible to meet their patient's needs Monday through Friday at a minimum of 40 hours per week, but will be allowed to schedule calls with patients at their discretion.