Description
German Speaking HR Customer Service Administrator based in Heathrow, Uxbridge
We are looking to recruit a HR qualified (CIPD) HR and customer service agent to work within our client's global Human Resources Shared Services Centre based close to Heathrow Airport in the Stockley Park area of Uxbridge.
Candidates must be fluent in both written and oral German.
Key Responsibilities:
- Provide support to the German markets with a focus on delivering a high level of customer service to the HR Business Partners, Managers and Employees.
- First point of contact for all Human Resources related inquiries received by telephone and email.
- Provide Subject Matter expertise in HR processes, policies and tools.
- Utilize CRM technology to track and manage inquiries for reporting and analysis purposes.
- Perform data entry, audits, password resets and manage other HR system related activities.
- Manage Employee files including daily filing, audits and archiving
- Provide support for a range of processes including on-boarding, off-boarding, benefits, absence tracking, and payroll
Skills and Experience:
- The ideal candidate must be fluent in German (additional European languages are always beneficial!)
- Strong Customer Service orientation while maintaining a high level of integrity and confidentially with each interaction
- Solid verbal, written, interpersonal and telephone communication skills.
- Ability to identify critical situations and take action to escalate per a given process or circumstance.
- Effective team-working orientation and skills.
- Advanced knowledge of Excel, PowerPoint, Word and familiarity with HR systems
For further information on this role working as a German speaking HR Customer Services Administrator, please send your CV to Latifa Dyfan or please call me in our Manchester office to discuss the opportunity further.