Description
We have a permanent vacancy available for an IT Support Officer who has previously worked in a retail or very similar environment. This is an excellent opportunity to further your career in a dynamic and growing business. With a great office culture they are looking for someone vibrant to join their team. If you are a skilled Technical Support officer who has solid experience providing 1st and 2nd level support then this could be the role for you!
Essential Experience
- Retail hardware support (eg barcode, fingerprint readers)
- 1st and 2nd level hardware/software troubleshooting including desktop/laptop/tablet and printers
- PC building and deployment
- Windows 7, Group Policies, MDM and other administration tools
- Apple product troubleshooting
- Remote assistance tools
- Meeting strict SLAs
You will have excellent communication skills and be highly motivated and passionate about providing top customer service. In addition, experience in the retail industry is preferred. Please upload a cover letter with just 2 paragraphs summarising your relevant experience and note that only candidates who meet the full criteria will be contacted.