Description
My client is based in Brussels, Belgium. We are looking for a French/English speaking Incident manager, to start ASAP for an initial 12 Month rolling contract.You will have experience that matches the following:
Executes the Incident Management process tasks in adherence with global and local requirements
Coordinates and manages the Incident Management process activities across the global factory and with external suppliers to agreed global and local SLAs
Escalates risks and issues to the Incident Management Regional Process Owner
Supports Incident Management reporting (KPIs and customer SLAs)
Assists the Incident Management Global and Regional Process Owners in driving Service management best-practice and ITIL process standardization
Assists the Incident Management Global and Regional Process Owners in ensuring consistent end-to-end application of the Incident Management process across their account(s)
Assists the Incident Management Global and Regional Process Owner in identifying and planning for Incident Management process improvement projects
Drives implementation of standard execution of the Incident Management process
Assists the Incident Management Global and Regional Process Owners in driving cross-account process standardization
Assists the Incident Management Global and Regional Process Owners in standardization to enable offshore targets
Is responsible for the complete process adherence and handling of incidents according to SLAs
Is responsible for acting as an escalation point to expedite incident resolution
Is responsible for handling P1 incidents and escalating to Major Incident Manager when it becomes a Major Incident