Office 365 Engineer (European Languages)

Lisboa  ‐ Onsite
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Keywords

Description

We are currently recruiting for an experienced Office 365 Engineer who will be based Lisbon, but could also be based in Reading in England. must be bale to speak fluently in a European language other than English.

Candidates for this role must be able to speak a European language other than English. preferably German, Portugese, or Italian.

The Office 365 Engineer role will be responsible for the technical aspects of onboarding customers and partners which includes providing proactive guidance and remediation assistance. You will help transform the traditional on premises deployment approach to an automated Onboarding Service for customers larger than 150 seats.

As the Onboarding Engineer for this business you will drive the technical execution and provide automation improvements to maintain customer and partner satisfaction during the 'Deployment' phase. You are responsible to deliver the customer Onboarding Experience for Office 365 while utilizing the company's IP and assets across partners, Enterprise services engineering and support teams, the field sales organizations and Office 365 business groups. The Onboarding Engineer role will require developing exceptionally strong and transparent working relationships with the aforementioned teams to deliver expected customer and business results.

Specific responsibilities will include:

  • Execute, manage and lead a set of Office 365 customers and partners through the Onboarding technical process
  • Proven history of demonstrated technical skills and leadership.
  • Assist Office 365 customers and partners with configuration of onboarding tools and processes technology.
  • Analyze, develop and communicate key Onboarding process and technology improvement feedback for Office 365 Onboarding and entire deployment cycle.
  • Develop, foster and maintain effective customer and partner relationships maintaining CSAT.
  • Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation.
  • Develop foster and maintain effective working relationships with engineering, marketing, Enterprise Services/Support and field sales and partner teams to deliver key business metrics.

Successful Candidate Competencies:

  • Customer and Partner Focus: proven experience driving business impact based on a deep understanding of customer and partner needs.
  • Self-driven engaging Onboarding Engineer with proven history of demonstrated technical skills and leadership.
  • Strong communication skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries
  • Demonstrated ability to lead, manage, build and deliver customer and partner business results thru an engineering or professional services team
  • Cloud competency: Possess the knowledge and personal conviction to articulate why the cloud and Office 365 in particular is a transformational industry change.
  • Strong technical leadership, relationship building to create, reinforce, motivate and guide customers and partners.
  • Strong problem solving ability ranging from conceptualization to implementation.
  • Office 365 technical competency: Possess a broad knowledge base of Office 365 technical architecture. Familiarity and technical understanding of the FastTrack experience and process.
  • Collaboration: exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities.
  • Applicants must be comfortable with ambiguity while striving for clarity with the personal desire and initiative to drive proactive business impacting change and clarity.

Please forward CV's in the first instance

Start date
n.a
From
Experis IT
Published at
17.09.2014
Project ID:
776073
Contract type
Freelance
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