Senior Application Support

Georgia  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Keywords

Description

Looking for a technical support professional.  This is going to be a single member effort to support critical production system.   Part of the system is facing general public.

         Rich experience in production support of web applications

         5+ years web application development experience in VB.NET, Asp.NET

         Experience with Oracle RDBMS (9i and 10g)

         Experience in writing SQL queries, understanding data relationships - debugging using data

         Must be analytical, pay attention to detail, and logically resolve issues

         Must be willing to learn new technologies or tools as needed

         Should be oriented towards identifying root cause, and preventing future potential issues

         Should be willing to share with and gather knowledge from other members of the team to resolve complex issues - work as a team                  

         Should maintain log of issues, and maintain documentation to aid in support - must setup and follow a process

         Must be willing to work after hours or weekends when there is a production outage/severity 1 or 2 issue

         Experience with Microsoft Windows related applications, tools

         Rich understanding of web application architecture hosted on Windows and Oracle

         Experience with OR willingness to learn - FileNet Content Server - 5.4 and eProcess Server - 5.1, FileNet Capture tools

         Must have hands on experience with developing applications with .NET Frame Work 1.1

         Strong skills debugging and profiling code.

         Work experience in FileNet Panagon (document management system), eProcess (workflow system), FileNet Capture (scanning solutions) is a strong plus but not mandatory

         Experience or exposure to any content management tool experience is a plus but not mandatory

         Experience with communicating to end users and level 1 support (help desk team members).

Start date
10/01/2014
Duration
14 months
From
ESG Consulting
Published at
18.09.2014
Project ID:
777073
Contract type
Freelance
To apply to this project you must log in.
Register