Senior Analyst, Service Desk Manager, Support, Contract, France.

Description

Senior Analyst, Service Desk Manager, Support, Contract, France 

Our multi-national client is looking for a Senior Analyst to join their team for a new 12 month project based in Massy, France. 

Responsibilities:
- Take overall responsibility for the quality of end user support services within the region. 
- Managing the service desk reporting, operational and service level targets. 
- Provide input to help define the strategy and service improvement plans. 
- Liaise closely with Regional Directors, IS managers and Senior Business Analysts. 
- Assist with the technical road-map of the region working with other senior stakeholders. 

Key skills:
- Vendor management experience.
- Service management experience.
- Stakeholder management skills.
- Good background in support services ideally. 
- Excellent English Skills, French would also be beneficial. 

If you are available and interested in this new role, please send a current CV immediately.