Description
Service Designer (Billing) - Berkshire - £350-£450 - 3 months rolling - Leading Telco Company!
Must have:
Telco experience
Service design - Billing (Designing the billing services)
The Service Solution Designer will provide a step change in order to extend/complete strategic programmes proposition to deliver an end to end customer experience life cycle aligned with the brand and industry best practises.
* Interviews are scheduled in for W/C 6th October with an expected start of W/C 13th.*
Key Experience:
- 5+ years of experience on managing major customer services or operational services organisation within Telecoms
- Excellent knowledge and understanding of the telecommunications industry with strong focus on one of the following areas: converged fixed mobile services (voice and data), cloud services, machine to machine, fixed and mobile broadband and business to business applications.
- Recommended Multi-national team leadership experience and proven ability to operate within a Matrix organisation.
- Experience in consulting and services selling, account and customer relationship development, customer intelligence information collection, competitive analysis Business Process Management framework certification & Operating Model Delivery experience.
Core competencies, knowledge and experience:
- Demonstrable experience on managing customer services or operational service organisation within the Telecoms
- Proven knowledge of core Telecom operational processes & systems (sell, provide, assure, ITIL, eTOM)
- Prepares and reviews business case including people, processes and technology costs.
- Ability to develop services solution proposals that are customer focused on the following core dimensions: Operating model innovation, where business processes, organisation and systems are optimally aligned to the strategy of Vodafone. Business Performance Management: ability to use the data to improve decision making process. Right-Sourcing: right work with right people at the right places.
- Appropriate knowledge of Customer Experience principles and modelling
* Interviews are scheduled in for W/C 6th October with an expected start of W/C 13th.*
Please call me NOW and send your CV.