Description
Are you looking for a new challenge working in the heart of London? Would you like the opportunity to work alongside international broadcasting organisations?Our client is urgently seeking a Support Manager who has the ability to become a central pillar within their organisation.
If you are tenacious, have a strong eye for detail and are thorough and organised in all of the work you carry out then this could be the role for you!
The successful candidate will have the opportunity to work across the company managing all aspects of the support team. Your responsibilities will include:
- The management of Level 1/2/3 resources to implement the companies
chosen incident and problem management policies / frameworks.
- Analysis of support issues with support resources where complex or
required to enable progression of issues through to closure.
- Write technical diagnosis, resolution and client responses in a
concise, accurate, diplomatic and courteous manner.
- Keep close track of Support levels across products & clients to
ensure Support resources are focused and prioritised sensibly.
- Run daily internal Support Triage meetings.
- Report on Support Levels across products and clients on a routine
basis.
- Build and maintain a high performing support team keeping the level
of incidents and problems low.
- Review the process and put forward recommendations to improve
efficiency and productivity within the Support team where required.
-Escalate high priority issues.
Candidates who have previously worked in a support environment/have a technical background will be highly favoured. This is also a hands on management position - a strong willingness to be part of a team is essential.
You must:
- Have a strong eye for detail
- Ability to react instinctively to problems efficiently
- Great people management skills
- Strong communication skills
- Team player
If this sounds like the perfect role for you then submit your CV to us immediately for consideration!