Description
Support Analyst
Role Objective
My client, a prestigious European Organisation, is looking to hire 7 Support Analysts to join their Front Office team in Stockholm on a long standing contract (12 months) with guaranteed extensions.
The support Analyst would work with the Front Office team in the ICT Infrastructure section in order to provide ICT Support for the agency as the single point of contact.
The Front Office team is covering the service desk function and provides services to both internal and external users by using the framework ITIL.
The main support activities are within the areas of first level and second level ICT support as well as the provision of end user equipment and software including PCs, laptops, phones and other mobile devices.
Responsibilities
- Register, analyse, categorize and resolve reported incidents and requests;
- Assign the appropriate priorities and dispatch incidents and requests to the adequate support group;
- Support users and their workstations, telephones, mobile devices and other IT equipment;
- Provide application support and ensure installation/reconfiguration/re-installation of applications;
- Provide remote support and desk support;
- Install, connect and move PC equipment;
- Manage user accounts;
- Provide the users with information or awareness sessions on specific ICT products and solutions whenever necessary;
- Keep the inventory of the IT assets;
- Creation of images for deployment;
- Software deployment;
- Produce and update technical, management and user oriented documentation;
- Keep the stock and the configuration items information up to date;
- Prepare user related hardware for decommissioning.
Support Analyst