Description
Description:Advanced knowledge of Microsoft Windows Server products including Windows Server 2003, 2008, 2008R2, 2012.
System Monitoring including performance and event logs.
Participate in areas of technical innovation and cost saving improvements.
Perform hardware and software installation, configuration and maintenance.
Work with business analysts to integrate applications into the Enterprise.
Execute approved configuration changes to Servers.
Evaluate and apply system and security patches to ensure the security and stability of the environment.
Ensure proper configuration and maintenance as well as ensure backups are made of systems to allow for recovery of systems and data.
Monitor system capacity. Collect and review system data for capacity and planning purposes.
Coordinate with appropriate management personnel in implementing changes.
Identify work-arounds for known issues and document steps to implement.
Detail orientated documentation skills. Includes documenting daily to large/complex tasks.
Perform problem diagnosis and root cause analysis.
Experience with medium and large datacenters.
Knowledge of IT Service Management terms and processes.
Migration of Servers and users as it relates to domain, group, farm and data center moves.
Incident Management - Perform troubleshooting of incidents that are not well defined and consult with senior analysts on correct resolution steps.
Change Management - Document change implementation plans and execute the plans reviewed and approved by senior analysts. Perform basic to moderately complex changes following standard change management processes.
Asset Management - Understand asset tracking as it pertains to department and the company as a whole. Ensure accuracy and timely notification if inaccuracies are found.
SKILLS:
Key Qualifications:
Bachelor's degree in Computer Science or Information Systems Management. Equivalent experience can be substituted with a demonstrated pursuit of ongoing education, certifications or technical learning.
Citrix - Extensive experience with 4.0-6.5 Citrix XenApp and XenDesktop Farms. Citrix Storefront, Receiver, and all Citrix policies.
Microsoft IIS - Extensive knowledge of IIS 6.0-7.5. Including but not limited to Application Pools, Website Configuration, Access Controls (ACL's), and Certificates. Must have knowledge of Load Balancing, multiple sites on single webservers.
Solid knowledge and working experience with Microsoft Windows Server operating systems including but not limited to the following components: Installation, Patching, Security, Networking, System Internals, PowerShell, Printing, Clustering, IIS, Management Tools, Scripting, Performance Tuning, Terminal Services.
Microsoft Active Directory. Must have a thorough understand of AD and the services it provides such as DNS, WINS, DHCP, DFS, KMS, etc.
Experience with Microsoft Windows File Servers and NAS (Network Attached Storage).
Familiarity with the following software and tools is a plus:
McAfee Products including ePO/VSE/HIPS/Safeboot/AntiSpyware/GroupShield
BMC Products including Bladelogic/CMDB/ITSM/Patrol
Hardware Vendors (HP, NetApp, Hitachi)