Description
Exchange/Active Directory Systems Support Specialist
Duration: 6 month contract
Positions: 2
Pay Rate: between 45-60 an hour based on experience
*Prefer to hire in Austin, TX but will also consider candidates for Cambridge, MA.*
You will work on a project to help customers deploy Google Enterprise technologies. A successful candidate will be able to educate customers on the transition process, gather requirements from customers, troubleshoot technical issues and escalate cases as needed. You will have technical troubleshooting experience, strong customer service instincts, and a passion for Google products.
Preferred Qualifications:
* Experience or understanding of Enterprise technology in any or all of the following areas is a huge plus:
- email administration (Exchange, Lotus Notes, Office 365 or Google Apps a plus)
- anti-virus/anti-spam administration (Postini a plus)
- Active Directory/LDAP administration
- mail routing troubleshooting
* Strong verbal and written customer service skills
* Experience documenting technical scenarios from both an administrator and end user perspective
* SQL querying skills a plus
* Ability to understand technical architectures and learn new products quickly
* Ability to interface with external and internal support, operations, and engineering teams
* Ability to work independently and with a cross-functional geographically spread team