Description
This role works in a service management capacity, delivering products or services to clients. Whilst candidate does not need to be technically hands-on, they will need to have an analytical approach with strong troubleshooting and project coordination skills. They must be able to communicate with a range of stakeholders including technical teams and will need to have an appreciation for software and how it can be used. Experiences of working in an ITIL and Service Level Management environment with proven track record of Service Ownership, delivering standardised Incident and Change Management.