Description
ONLY CANDIDATES WITH PREVIOUS FINANCIAL SERVICES/BANKING EXPERIENCE WILL BE CONSIDERED.
Operational Change Delivery (60%)
-Work with key stakeholders across the business and with suppliers (as appropriate) to ensure implementation of change, including new initiatives and products.
-Serve as a point of reference for areas of the Business regarding specialist knowledge eg: operational processes
-Review design changes arising from external sources and from stakeholders within Banking Global COO.
-Examine proposed system, process, and procedural changes to determine impact on existing infrastructure and to identify potential synergies
-Project manage the implementation of projects and changes across the department, leading cross-functional work-streams where required
-Recommend potential improvements to management team using management information and data to support recommendations
-Conduct user acceptance testing as required
-Deliver timely and accurate business requirements and operational process and procedural design
-Recommend improvements to the project and small change processes, owning recommendations and actioning as appropriate
-Raise change requests as needed to progress agreed changes to design
-Log, monitor and control Change Requests ensuring good stewardship and cost control.
Project Management and Benefits Realisation (30%)
-Produce project briefs, impact assessments, gap analyses, and handover documents as required.
-Identify and recommend action to resolve risks and issues
-Effectively track and report progress against project plan timelines and identified benefits
-Manage any issues arising and identify any dependencies and interfaces with other initiatives
-Contribute to meeting the cost challenges associated with the organisation
-Work with business sponsors, Business Solutions, and other key partners to define contact centre requirements driven out of change projects.
-Work with the Change Managers to produce and deliver contact centre implementation plans.
-Design and implement process and procedural changes.
-Partner with Training and Quality to design materials which support the delivery of change
-Support the Operational Change Manager in reporting on plan progress
Relationship Management & Team Building (10%)
-Build and maintain effective working relationships with Operations Management and key stakeholders across the business to ensure awareness of other change programmes that may impact the business
-Be a role model of the Banking Behaviours within your team, doing things wholeheartedly, communicating with passion and enthusiasm, embracing change as a way of working
-Understand, own and bring to life the Banking Vision, Brand and Customer objectives.
-Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development.
Allegis Group Limited and Aston Carter Limited operate Employment Businesses and Agencies and are companies within the Allegis Group Inc. group of companies, the fourth largest staffing company in the world, (collectively referred to as the "Allegis Group"). TEKsystems and Aerotek are divisions of Allegis Group Limited. Applicant data will be treated in accordance with the Allegis Group's Privacy Notice ). By submitting personal data to any company or division within the Allegis Group, the applicant is providing explicit consent to the use of such data by the Allegis Group and to the transfer of such data to and from the Allegis Group companies within the UK, Europe and outside the European Economic Area in connection with the fulfilment of the applicant's voluntary requests, and the fulfilment of other job opportunities that match the applicant's profile, and confirms that they may be contacted about such job opportunities.