Description
Requirements
The following main competences are required for this role.
Business Objects reporter
ENIQ database basics
ProOptima
Microsoft Office.
For Core Profile:
o Need theoretical and technical basics for CS and PS Core.
o MSC/MGW/HLR/BSC/RNC/etc.
o SGSN/GGSN
Responsibilities
This Functional Role is responsible for the activities related to:
- Highlighting issues on node level after the first hourly sample.
- Reacting on referred TTs to performance group within maximum 2 hours from referral time.
- Escalating any major degradation to the performance team leader and manager by SMS and phone call.
- Keeping the follow up on the received email to Ericsson performance team email account (by adding flag on the pending email or mark read on the read email and complete flag on the completed emails)
- Highlighting missing data on node level to OSS team by email and phone call to be recovered on the spot.
- Replying to FO and other teams' email which are requesting updated performance status for site(s) or node(s).
- Sending the shift HO report at the end of the shift.