Description
Service Delivery Manager- DV Cleared
Duration: Initial 6 months
Location: Gloucestershire
Reference: 280119
EXCLUSIVE OPPORTUNITY: Steria Recruitment Ltd (a Steria company) provides recruitment and resourcing solutions to Steria, a leading European IT service provider.
Steria requires 2 DV security cleared Service Delivery Managers, you will be responsible for:
- The Service Delivery Managers will take responsibility for part of a large service under the direction of a senior delivery manager
- Typically these services will include systems, technical infrastructure, business process and IT service provision, using multiple delivery channels
Service Delivery Manager Essential Skills:
- Ability to support business development activity through leading service shaping and business case creation, including cost, commercial and contractual viability and identification of risk levels
- Responsible for the production and maintenance of detailed service definition, including scope and deliverables for agreement with client
- Ensure that appropriate service delivery performance indicators are implemented in order to monitor and measure the service delivery against contract/SLA expectations and to demonstrate Steria's achievements to client
- Establishes service budget, gains acceptance of costs, revenue and margin targets and manages to these agreed parameters
- Produces accurate forecasts of future performance and reports on variance against forecasts
- Ensure that all services are delivered in accordance with the agreed scope to meet the clients and Steria requirements in delivering to acceptance criteria, timescales, financial measures, quality measures, standards, service levels and contractual arrangements including change controls
- Ensure that the Steria teams and personnel are perceived by the client as offering added value by adopting a proactive and innovative approach
The successful candidate MUST hold a current DV security clearance.
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Winner: Best Small Recruitment Agency to Work For: Recruiter Awards For Excellence 2011
APSCo IT and Telecoms Staffing Company of the Year 2007 & Technical Staffing Company of the Year 2005