IT Technical Support (Terminal Services)

Ohio  ‐ Onsite
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Keywords

Description

Beacon Hill Technolgies is currently searching for an experienced IT Technical Support consultant for our client located near Independence, OH. This position is a 12-18 month contract and will start immediately.

Experience with Terminal Services and/or Thin Client's is required.

  • Remotely troubleshoot and resolve technical issues over the phone for our customers within a
  • Windows Terminal Server environment, involving Dell PowerEdge Servers, Fortinet Firewalls, tape backups and supported printers.
  • Act as Remote Administrator for dealership Servers, including user account management, shared files, and print queue setups.
  • Administer changes to their Fortigate Firewalls and setup VPN connectivity.
  • Document resolutions in our call tracking system.
  • Develop strong working relationships with customers and other team members.

Required Knowledge and Skills:

  • Strong knowledge of Terminal Services (Windows 2003 and 2008 Server) and Thin Client configuration is a must.
  • Ability to successfully troubleshoot computer hardware, software and peripheral related problems: (Servers, Firewalls, personal computers, network Switches, printers, and modems) is critical.
  • Mastery of providing quick solutions to computing problems with a high level of accuracy and quality.
  • Proven experience installing, configuring, upgrading, troubleshooting and repairing software, hardware and peripherals.
  • Practical experience related to the establishment and maintenance of LAN's and WAN's in a business environment.
  • Strong organization and time-management skills.
  • Must be self-directed and work with a minimum of supervision.
  • Must be goal and results orientated with a strong work ethic.
  • Skilled with both verbal and written communications to explain technical concepts and procedures to non-technical users.
  • Must have and maintain a valid driver's license.

Educational Requirements:

  • Bachelor's Degree in the computer field or the equivalent technical training and experience.
  • Minimum of 3 years practical network and computer experience.
  • Industry certifications including MCSE, A+, Server+, and Network+ are highly desirable.

Interested candidates can apply to this posting for immediate consideration.

Start date
n.a
Duration
12-18 months
From
Beacon Hill Staffing Group
Published at
21.10.2014
Project ID:
794498
Contract type
Freelance
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