Description
Infrastructure Engineer - Major Blue Chip - Antwerp
Role
- High level support to the Support Analysts (Level 1,2 & 3) and end users in case of non-routine problems (eg software bugs, hardware bugs, hardware problems, configuration problems etc.)
- Creation of standard procedures (SOP'S) on behalf of the daily operational environment to offer solutions for problems and actions that can be solved on a routine basis
- Development, screening and maintaining current and new network tools
- Initiate and cooperate in network improvement, installation and migration projects
- Design new infrastructure solutions, and you introduce new applications, taking the clients Standards and Strategy, the expectations of customers and their budgets into account
- You will work on Projects in which you maintain professional contacts with customers and IT Professionals in order to analyse their needs and transform them into concrete and feasible actions. On the one hand guarding that these fit the general strategy of the company and on the other hand making sure that the supplied service meets the agreements in the form of Service Level Agreements between IT/SS Customer Services and the customer
Skills
- Execute requests, implement changes and resolve incidents using IRIS
- Execute Aperture requests
- Review correctness of CMDB, Aperture and Filemaker Pro Lan DB and suggest corrections
- Correctly label patch cables
- Coordination of Racking/Cabling Requirements
- manage IRIS request queue, assign the work to Netconnect onsite resources
- manage DCRF/Aperture request queue, assign the work to Netconnect onsite resources
- Create Tendor for Netconnect
- Review Quotes from Netconnect
- Supervise Implementations
- Primary Project Contact w/r to cabling and network design
- Maintain Accurate DC Cabling info in Filemaker LAN DB as well as Aperture
Technical Skills
- CAT 7
- R&M equipment
- Fiber Technology OMx
- Aperture
- IRIS Incident/Change and SRM processes