Description
Position Description:
The Desktop Support Technician is responsible for providing day to day professional desktop support. This may include but are not limited to the following: installing, diagnosing, repairing, maintaining and upgrading all PC hardware and equipment to ensure optimal Workstation performance; troubleshoot problem areas (in person, by telephone, via email, or remote access) in a timely and accurate fashion.
Qualifications:
2- 4 years experience supporting Windows OS and Mac OS both desktop/laptop PCs
Experience installing, and troubleshooting MS Office 2010 & 2011 & 2013, (O365)
Experience providing Deskside support as well as Helpdesk support
Experience troubleshooting software, hardware and mobile device issues for both desktop, laptop PCs and IOS devices, Androids and Blackberry devices
Experience installing software, patches, updates on Desktops, Laptops, and Mobile devices
Experience troubleshooting basic network, software, printing problems
Ability to lift up to 70lbs occasionally
Customer Service Experience a must
Individual must possess high initiative and the ability to work independently