Sugar CRM Manager - SaaS Salesforce.com

Antwerpen  ‐ Onsite
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Keywords

Description

Sugar CRM Specialist

Contract type: Consultancy until year end with possible extension for 2015

Job Summary:
CRM project Integration from conceptualization to initial implementation. Integration of CRM system with a cloud based SaaS system as well as Support and Issue tracking systems.

Responsibilities and Essential Duties:

  • Capture and implement requirements related to CRM based on best-practices.
  • Customizing and Integrate CRM, billing, support and issue tracking systems using or extending available API's
  • Support user requests to import data into CRM from various sources.
  • Enhance import tools as needed.
  • Develop and maintain documentation regarding CRM systems configuration,
  • Application workflow, and business rules. Perform training as needed.

Education and/or Experience:

  • 4-year college degree in a related technical discipline. 4 year experience supporting one or more production CRM environments (ex: Sugar CRM, Salesforce.com):
  • Application customization
  • Reporting tools
  • Data import/export tools
  • API integration
  • Experience with SugarCRM/Salesforce.com administration, integration tools, and APIs.
  • 3 years developing reports and supporting a reporting/BI environment.
  • Experience with web development technologies (web services, CRM web-based APIs) a plus.
  • Excellent verbal and written communication skills. Demonstrated proficiency in technical writing is required.
  • Demonstrated project discipline and experience. Must be organized, focused, and driven toward established deliverable dates.
  • Strong interpersonal skills; must be a team player.
  • Understanding of business and technical process interrelationships is essential.
Start date
ASAP
Duration
3 months + ext.
(extension possible)
From
eCRM Euro Ltd
Published at
01.11.2014
Project ID:
801101
Contract type
Freelance
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