Senior Administrator ECM Banking Oracle HP ITIL Prince 2

Noord-Brabant  ‐ Onsite
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Keywords

Description

Sr. Administrator ECM Banking Oracle HP ITIL Prince 2

We are looking for: A (very experienced) Manager Document Management (Input, Output and Filing)

Innovative, highly dynamic and complex ICT environment of increasing importance for the bank and its customers

If you wear Management Document Management of our clients care of the design and 7X24 continuous operation of critical business applications and systems that are part of the service of Document Management. You provide continuity and stability in our Input, Output and Archiving infrastructure. You manage 2-3 applications in different chains. Each application has unique features and techniques, and you are the specialist. You contact for the team in case of incidents and problems. You will work closely with colleagues within Document Management but also abroad within IT Operations Distribution. In addition, you are responsible for the acceptance of diverse (change) projects and good locking and you take care of the regular management of the applications that are under your control. Management with our client is a high level and quality of service is paramount. You make a significant contribution to the continuity of banking services, in an environment where change is accelerating, while our services must be continuously available to our customers. In short, varied work within an environment with a high risk. Standby services can be part of this function.

Your tasks include:
Ensure the smooth running of applications, systems and chains;
Identify potential problems and opportunities for improvement;
Coordinate and resolve incidents (1st and 2nd line) and problems within the prescribed period (KPIs) .;
Decide if a change needs to be made, risk analysis and change impact;
Contribute to develop specific and generic management and acceptance criteria, preparation of management documentation;
rotate in (change) projects as acceptor of project results and ensure proper implementation and follow-up;
Keeping the overview of both the applications, management and project activities

We ask
- At least a bachelor degree in an IT direction, or achieve readiness diploma
- Proven HBO thinking and working;
- Service orientation, result orientation, ownership and organizational sensitivity as strong competencies
- Affinity with Enterprise Content Management and underlying elements (Input, Output, Archiving) or experience
- Minimum 10 years experience in IT field environment to manage;
- Knowledge of/affinity with one or more applications within the relevant Financial Services;
- Basic knowledge of MS Windows, SQL, programming/Scripting, Clutches (MQ/C: D), SAP;
- Knowledge of file formats (XML, S328, ARI, CSV, line data, SOAP)
- Extensive knowledge of (at least one of the following): GMC Inspire (PA/Connect/Designer), VCS/Harvest, Brainware (or similar), Oracle UCM;
- Knowledge of HP Service Manager and HP Quality Center
- Experience with (internal) customer contacts and process-oriented work;
- Extensive knowledge and experience of the relevant processes: ITIL (requirement), Prince-2, TMap (early);
- Experience with management within banking chains;
- Flexible, professional and customer-oriented attitude
- Fluency in Dutch and English, both oral and written.

Competencies
Besides the two core competencies of our clients Collaboration and Customer Focus you recognize yourself in the following competencies:
Result
Initiative
Develop orientation
Environment orientation

Start date
1/12/2014
Duration
3 months+
(extension possible)
From
Scope AT Limited
Published at
05.11.2014
Project ID:
802493
Contract type
Freelance
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