Client Services Analyst

Alabama  ‐ Onsite
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Description

Title: Client Services Analyst

Duration: 6 months

Location: Birmingham, AL

Our client in Birmingham, AL is seeking a Client Services Analyst for an exciting opportunity. As a Client Services Analyst you will be responsible for providing the frontline, single point of contact for customers requiring assistance from the IT organization for problem resolution, service requests, and new events.

Job Requirements:

  • B.S. degree in a technology-related field, preferred
  • 1 to 3 years' experience in computer/technology field, preferred
  • Thorough knowledge of information technologies (those currently used within the system and new technologies), and an understanding of infrastructure and telecommunication transport
  • Ability to build and maintain relationships within IT and other departments
  • Demonstrated willingness to take ownership of technical issues
  • Exceptional analytical abilities and problem solving skills
  • Ability to manage multiple tasks and multiple priorities
  • Ability to make decisions with little or no management input and in absence of prior existing guidelines
  • Must demonstrate behaviors consistent with the Company's values of unquestionable trust, superior performance and total commitment
  • Willing to work any Shift and weekend

Technical Skills Required:

  • Comprehensive knowledge of the Southern Company IT software and hardware configurations including but not limited to: Desktop configurations (PC's, printers, and phones/radios), Network configurations, and Windows XP. And Window 7
  • Comprehensive knowledge of LAN/WAN technology
  • Working knowledge of Mainframe technology and associated applications
  • Working knowledge of access technologies, and telecommunication terminology
  • Comprehensive knowledge of Remedy Event Management System

Synergis offers comprehensive benefit plans to our consultants, including Medical, Dental & Vision insurance. We also PAY up to 70% of the base medical coverage cost for employee only.

For immediate consideration for the Client Services Analyst position in Birmingham, AL please forward your resume.

Synergis serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognitions by Inc. magazine and the Atlanta Business Chronicle. From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. Recently named the Best Place to Work in Atlanta by the Atlanta Business Chronicle, Synergis has been successfully recruiting and placing IT professionals for over 10 years.

Synergis is an Equal Opportunity/Affirmative Action employer.

Start date
n.a
From
Synergis
Published at
05.11.2014
Project ID:
802520
Contract type
Freelance
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