Cisco Network Engineer

Job type:
permanent
Start:
12/2014
Duration:
n.a
From:
Progressive Recruitment
Place:
Chesterfield
Date:
11/07/2014
Country:
flag_no United Kingdom
project ID:
803710

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This project is archived and not active any more.
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KEY PURPOSE OF ROLE:

The provision of telephone advice and remote assistance as required to contracted customers in the Managed Services Support Centre other internal environments.

BASIC FUNCTION:
  • To ensure that service requests and incidents are responded to in line with the contracted SLA (Service Level Agreements) and escalation parameters
  • Maintain a professional level of understanding of multi-user and network operating systems and the most commonly used office software application packages identified as being supported.
  • Provide an effective, professional response and solution(s) to reported problems, including the proficient diagnosis and repair of complex network and multi-user computer system faults
  • Provide technical assistance and training as and when requested, by Line Management to internal and external customers
  • Understand and adhere to all aspects of customer (including Internal Systems) procedures
  • Ensure that all requests and work undertaken is logged and maintained effectively throughout the lifecycle of the incident
  • Communicate in all instances in an effective, clear, concise and professional manner with Customer service being paramount
  • Disseminate technical updates to other members of the Managed Service Support Centre as required
  • Provide reports as necessary
  • Participate in project, standby and other chargeable activities as required


REQUIRED EXPERIENCE:
  • Sound technical knowledge of various CISCO Router & switch solutions.
  • Experience in supporting Routing, Switching, security and wireless solutions.
  • Good customer skills
  • Have a proven track record of supporting Cisco solutions.


ESSENTIAL TECHNICAL SKILLS/KNOWLEDGE:
  • Cisco routers and switches
  • Major Network protocols (Layer 2 & 3)
  • Third-party Firewall knowledge (Cisco PIX ASA and Check Point desirable)
  • Cisco CCNP level
  • VPN Technologies (Cisco)
  • Wireless


APPLICATION DETAILS:

Click the apply now button and please attached the latest version of your CV.