Customer Support Engineer (BSC, Nokia)

Lisboa  ‐ Onsite
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Keywords

Description

Our client require a large number of Customer Support Engineer who have experience with Nokia BSC equipment.

Locations available cover Europe in Portugal (Lisbon) and Poland.

In Global Delivery Center the Customer Support Engineer (BSC, Nokia) will:

  • help Customers to recover from emergency situations by handling EMERGENCY SERVICE in own technology area
  • analyze root cause for critical situations
  • develop and deliver advanced services from Nokia Care portfolio
  • analyze and troubleshoot Customers' problems
  • reproduce Customers' problems in local laboratory, collect logs and additional symptoms
  • verify solutions provided by R&D
  • ensure proper problem handling, follow-up actions and issue regular update reporting
  • support various implementation and care projects around the world
  • gain telecommunication expertise in latest technologies
  • develop radio access network competence

Experience & Skills:

  • Good knowledge of BSS (base station) Nokia equipment
  • IP knowledge
  • Nokia product knowledge: BSC, mcBSC, RNC, BTS.
  • Troubleshooting experience
  • Netact experience

Interested? Apply now with your latest CV.

Key: Customer Support Engineer (BSC, Nokia), Radio, RAN, 2G, 3G, RNC, BTS, commission, integration, Netact, Portugal, Poland, Germany, EU, Holland, Spain, Italy, Belgium, Romania, France, mcBSC, Flexi, IP, Ericsson, Huawei, Comvergent.

Start date
ASAP
Duration
12 months
From
Comvergent Limited
Published at
07.11.2014
Project ID:
804137
Contract type
Freelance
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