Medical Customer Interface Manager EMEA

Surrey  ‐ Onsite
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Keywords

Description

You will be primarily responsible for the management of the in house and vendor out sourced MI operation. You will provide expertise to the front line while facilitating timely, accurate responses to customers in EMEA.
  • You will build strong relationships with external vendor management and internal stakeholders to aid understanding of role of MCI.
  • You will lead quarterly vendor site visits with specific objectives tailored to the business requirement. You will communicate best practise to the front line and resolution on issues to MI teams to ensure a high level of customer focus.
  • You will ensure compliance in Medical Information activities and processes.
  • You will participate in audits and inspections by preparing case assessments, documentation and reports.
  • You will Manage the communication, investigation and resolution of issues relating to business critical issues within Medical Information and the front line.
  • You will be an involved member of the Business Continuity Team.
  • You will review contact centre's metrics to ensure efficient use of resource in line with the contract.


You will provide metrics to executive on Medical Information activities.
  • Areas of expertise:Medical InformationMetricsQuality MonitoringAudit and InspectionsLeadershipCommunicationProcess HarmonisationTrainingBusiness OperationsCompliance
Start date
11/2014
Duration
6-12 Months
From
Real Staffing
Published at
11.11.2014
Project ID:
805268
Contract type
Freelance
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