Description
Service Designer x3 - Berkshire/Bracknell - £400-£450/Day - 3 months Rolling (6 months+)
My leading client is looking for 3 Service Designers to join their team.
The general job spec is below however for 2 of the roles they specifically need:
- One with video conferencing experience
- One with fixed/mobile convergence experience (for smaller business rather than large enterprises, though the size of market is less important)
* Key areas.* for this contract role are:
- Unified Comms: Someone who has worked on Unified Comms related products (eg can you articulate what PBX is?)
- Industry: Someone who has either worked either with a system integrator (eg DiData) or another telco (eg BT). (background with a mobile operator is less important for this role)
- Development: Someone who has either worked in product development or customer deployments
- Process: individuals who have worked on process design and implementation in the past
- Expertise: someone with either good background in fulfilment or assure processes
- Communication: we're always looking for good communicators - people who can bring sometime reluctant operational teams on the development journey with us, in both the UK and internationally.
The Service Solution Designer will provide a step change in order to extend/complete strategic programmes proposition to deliver an end to end customer experience life cycle aligned with the brand and industry best practises.
* This role is one of 5 and range from a start date ASAP to middle of November*
Key Experience:
- 5+ years of experience on managing major customer services or operational services organisation within Telecoms
- Excellent knowledge and understanding of the telecommunications industry with strong focus on one of the following areas: converged fixed mobile services (voice and data), cloud services, machine to machine, fixed and mobile broadband and business to business applications.
- Recommended Multi-national team leadership experience and proven ability to operate within a Matrix organisation.
- Experience in consulting and services selling, account and customer relationship development, customer intelligence information collection, competitive analysis Business Process Management framework certification & Operating Model Delivery experience.
Core competencies, knowledge and experience:
- Demonstrable experience on managing customer services or operational service organisation within the Telecoms
- Proven knowledge of core Telecom operational processes & systems (sell, provide, assure, ITIL, eTOM)
- Prepares and reviews business case including people, processes and technology costs.
- Ability to develop services solution proposals that are customer focused on the following core dimensions: Operating model innovation, where business processes, organisation and systems are optimally aligned to the companies strategy.
- Business Performance Management: ability to use the data to improve decision making process. Right-Sourcing: right work with right people at the right places.
- Appropriate knowledge of Customer Experience principles and modelling
Please call me NOW and send your CV.