Description
We have an immediate opening or Field Support Technician role in Paris, France.
Please find the job description given below.
Title: Field Support Technician
Location: Paris, France
Duration: 3 months
Job Description:
The selected candidate must speak fluent French, ideally French being the candidates first language and English their second.
This position will primarily be based out of Paris For the initial 3-4 weeks he/she will be working on Lille in France and later will work in Paris on rare occasions maybe Brussels.
The candidate must have excellent communication skills and be passionate about customer service. Exposure in supporting technical issues for Windows 7, Outlook, office applications, desktop and basic server technologies is essential.
The candidate must have the ability to fault find issues and the desire to learn new things to work out solutions. Experience in support of iPhones, iPads, Mobile Iron and Direct Access would be advantageous as would experience working with offshore teams.
Must have a clear understanding of Incident Management and SLAs. ITIL V3 foundation certificate is desirable.
Experience in transport industry support would be advantageous.
Key requirements:
24 x 7 on call support - 1 week on m 1 week off
Deploy packaged applications and patches
Re-image or deploy OS image on laptops and desktops
Resolve and troubleshoot all issues within the agreed SLA of the incident or service request
Change backup tapes on Servers according to the schedule
Experience using Altiris and SCCM deployment solutions
Experience using Windows Server 2012
Configuring mailboxes on Exchange Server 2010
Configuring iPhone and iPad for users to send and receive company emails using Mobile Iron
Patching network ports
Excellent customer service skills
Team player
Must be self-motivated, driven and be passionate about delivering a great service
Team Leader experience would be advantageous
Experience working in multi-vendor environment with offshore teams
Be willing to take on the unknown and learn