Field Support Technician (Deskside)

Paris  ‐ Onsite
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Keywords

Description

We have an immediate opening or Field Support Technician role in Paris, France.

Please find the job description given below.

Title: Field Support Technician

Location: Paris, France

Duration: 3 months

Job Description:

The selected candidate must speak fluent French, ideally French being the candidates first language and English their second.

This position will primarily be based out of Paris For the initial 3-4 weeks he/she will be working on Lille in France and later will work in Paris on rare occasions maybe Brussels.

The candidate must have excellent communication skills and be passionate about customer service. Exposure in supporting technical issues for Windows 7, Outlook, office applications, desktop and basic server technologies is essential.

The candidate must have the ability to fault find issues and the desire to learn new things to work out solutions. Experience in support of iPhones, iPads, Mobile Iron and Direct Access would be advantageous as would experience working with offshore teams.

Must have a clear understanding of Incident Management and SLAs. ITIL V3 foundation certificate is desirable.

Experience in transport industry support would be advantageous.

Key requirements:

24 x 7 on call support - 1 week on m 1 week off

Deploy packaged applications and patches

Re-image or deploy OS image on laptops and desktops

Resolve and troubleshoot all issues within the agreed SLA of the incident or service request

Change backup tapes on Servers according to the schedule

Experience using Altiris and SCCM deployment solutions

Experience using Windows Server 2012

Configuring mailboxes on Exchange Server 2010

Configuring iPhone and iPad for users to send and receive company emails using Mobile Iron

Patching network ports

Excellent customer service skills

Team player

Must be self-motivated, driven and be passionate about delivering a great service

Team Leader experience would be advantageous

Experience working in multi-vendor environment with offshore teams

Be willing to take on the unknown and learn

Start date
ASAP
Duration
3 months
From
DigiTech IS Ltd
Published at
12.11.2014
Project ID:
806314
Contract type
Freelance
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