IT Support Technician (Paris)

Paris  ‐ Onsite
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Keywords

Description

IT Support Technician Paris:

Position Overview:

Our global partner is looking for a dynamic; bilingual (French/English) individual capable of thriving in a fast paced and high pressure environment as an IT Support Technician. This individual must be a highly seasoned IT professional capable of providing desktop support. Based mainly in Paris; but may be required to travel across a number of office locations in Europe.

Responsibilities:

  • Provides IT Desktop support to the relevant End-user community in the location/region based, this includes all desktop computing hardware and software and peripherals
  • Makes timely and accurate diagnosis of system related problems between hardware, software and network related problems, and work in conjunction with other IT operations/engineering groups to provide resolution
  • Will be required to lead problem resolution activities among multiple parties in order to get technology incidents and problems resolved
  • Will be expected to take ownership for assigned incidents and problems
  • Responds to request for service with experience and compliance in established time limits
  • Develops/maintains support document for use by all levels of support personnel as well as end-user documentation
  • Identifies and solves any problems that affect desktop computer operating systems and troubleshoots routine problems and maintenance of systems
  • Maintains other relevant computer peripheral devices such as Monitors, Printers, and video teleconferencing problems
  • Supports drive imaging for desktop/laptop systems
  • Incumbent is required to travel to satellite locations as needed
  • Participates in weekly meetings with Global Service desk staff to get updates and discuss Help Desk related matters
  • Committed to all components of Corporate IT availability as they will act as both an incident and problem manager for any issues impacting our remote offices

Skills/Experience required:

  • Proven experience in 1st/2nd/3rd level Corporate IT support, gained in a multi-site IT operations environment
  • Proven experience of configuring and administrating Servers, workstations/laptops and associated software
  • Excellent problem solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably and correctly
  • Ability to produce reports against service levels and KPI's
  • Experience working on large projects and delivering against timelines
  • Excellent organizational, communication, and technical skills with a strong customer service orientation
  • Must have working knowledge across all the IT disciplines including hardware, software, telephony, video teleconferencing, and connectivity
  • Able to perform root cause analysis
  • Ability to establish strong relationships with individuals at the management level
  • Ability to communicate effectively with both technical and non-technical teams
  • Ability to work independently while collaborating with remote teams in a fast paced environment

Preferred experience - but not essential

  • Experience with some of the following ticketing systems Service Now, Remedy, Clarify and Clarity
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco CCNA certification
  • ITIL Foundation Certificate
  • Experience working with Active Directory, domain services and Back Office/infrastructure application installation and support
  • Knowledge of server and network communications equipment, protocols (ie DNS and TCPIP), transmission media, security and network management practices 
  • Knowledge in storage and backup technologies
  • Experience with Windows 2000, XP and 2007 Server Operating systems and associated applications
  • Experience working with Active Directory, domain services and Back Office/infrastructure application support
  • Experience supporting MAC OS and MAC hardware (Mac Book Air, Mac Book Pro)
Start date
n.a
From
IT Alliance Ltd
Published at
13.11.2014
Project ID:
807366
Contract type
Freelance
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