Description
Responsibilities:
Review aged accounts receivables for severely delinquent accounts to prioritize call list.
Review weekly credit card declination log and contact customers for updated credit card information.
Review and respond to customer emails regarding collections and credit card declines.
Call customers to verify mailing address and email address upon receipt of returned letters and emails. Obtain credit card authorizations.
Generate collections and credit card declination letters.
Confer with customers by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer.
Apply account notations if customer fails to respond.
Record information about financial status of customer and status of collection efforts.
Order service disconnection and turn over accounts to outside collection agency.
Sort and file correspondence.
Charge customer credit cards and post payments to billing system upon receipt of updated credit card information.
Process credit requests from Sales by retrieving credit scoring information from Dunn & Bradstreet.
Other assignments as needed.
SKILLS:
Qualifications:
4-5 years of Collections experience
High School diploma or equivalent required.
Minimum 3-5 years of similar experience.
Previous experience in a call center environment or customer service background is helpful.
Excellent verbal and written communications skills
Proficient with basic PC skills (eg Outlook, Word, Excel) and financial/accounting systems.
Ability to work in a fast-paced and dynamic environment with minimal supervision.
Internet savvy.
Experience with online advertising industry a plus.