Description
A Security Monitor oversees the daily responsibility of managing the Remedy based ticketing system and incoming phone support. Tickets and phone support will be evaluated by ticket/call severity for further notification and processing to Tier 2 and Tier 3 staff. For Severity 1 and 2 (outage) type of tickets/events, a Security Monitor will have the responsibility of engagements with LEC per customer for Circuit testing and possible Vendor engagements for hardware/software dispatches.The candidate will be positioned in a Security Operations Center performing entry level troubleshooting skills to devices such as:
- Cisco PIX Firewalls
- Routers
- Switches
- Checkpoint Firewalls run on Solaris and Nokia IPSO platforms
- WebSense URL Servers
- Lucent Brick Firewall
- Blue Coat and NetCache Proxy Servers
- Cisco Intrusion Detection
- Enterasys Dragon Sensors
- McAfee Anti-Virus
- Trend Micro Anti-Virus
- Baytech modems
- US Robotics modems.
SKILLS/Requirements:
Bachelor Degree, Blue Coat Proxy, CCSE Certification, Checkpoint advanced Firewall solution design - implementation and administration, Checkpoint NG, Cisco IDS - IPS, Cisco PIX Firewall, CISSP Certification, Juniper - Netscreen, Lucent brick Firewall, Security certification