Description
We are looking for a
Service Operations Analyst for Incident & Service Request (m/f)
Reference: -en
Start: asap
Duration: 6 MM++
Place: in Hesse
Branch: Grossbanken
Your tasks:
- Testing and distributing the service requests (mailbox), creating dbS tickets
- Recording, classifying and prioritizing incidents
- Manual administration using the application, scripts and database access
- Manual Operational activities on UNIX and SQL / Oracle level
- Regular reporting of the error data
- Timely escalation unrecoverable faults
- Fault analysis and troubleshooting, including documentation for the detection of patterns
- Determination of (transitional) solutions
- Preparatory Problem Management
- Manual Technical adjustments (checking and correction of data quality)
- Verification of specifications
- Identification of production risks and problems
- UNIX and SQL in daily operation
Your qualifications
- Extensive experience in supporting complex application and infrastructure domains
- Experience in asset management, SWIFT, (Reuters) Portfolio Management
- Solid background in ITIL / best practice service in a distributed real-time environment
- Competence in spoken and written (in the context of a service desk)
- Safe handling of Solaris / UNIX and databases
- Expertise in Oracle, SQL and Visual Basic scripting, Cron-Jobs and file- and directory-handling
- Profound insights into the Windows operating system with a focus on Software Installation, Internet Explorer (configuration, Java plugin, certificates), TCP / IP and routing
- Basic knowledge of Apache and Tomcat Web Server and MQ Series
Skills:
- System architect
- Administrator