Description
Change Manager - Our client, a large global bank, is currently looking for an experienced change manager. The Change Manager is responsible for ensuring that all changes are reviewed, receive necessary approvals, are implemented and verified.Description:
Actively supports and promotes quality and benefits of Controlled Service Environment (ensures, all elements are actively managed in his/her area or responsibility - Workload Analysis, Competency, Awareness and Training, Quality Circles, KGI/KPI).
Key Deliverables:
- Ensuring the effectiveness and efficiency of the process change management
- Defining and agreeing upon which changes are assessed as emergencies (and by whom respectively)
- Creating management information
- Establishing priorities and categories for easy classification of changes
- Leading the CAB meeting
Additional duties and responsibilities
- To cooperate with the respective initiator by accepting the change request, logging them and then assigning each Change Request with a priority. To reject any Change Request which appear unworkable
- To decide which persons attend the meetings, to whom the individual change requests are assigned and to decide what areas of expertise are required.
- To schedule the CAB or ECAB meetings for all urgent change request
- To authorize all accepted changes taking into account the recommendations made by the CAB and ECAB.
- To work with all necessary parties to coordinate the development, testing and implementing of changes in accordance with the prescribed schedules.
- To check all outstanding change requests that need to be reviewed.
- To create a regular and accurate Management Information report.
Qualifications/competencies:
Hard skills:
High level of experience relating to the following business relevant processes:
- Business & Management Processes nice to have
- IT Service Operation
- Risk management
- Project management nice to have
- Business Engineering nice to have
- Certification: ITIL Expert (or minimum ITIL Service Operation module)
Soft skills:
Proven level of knowledge/experience and expertise in the following areas of personal competence:
- Leadership skills
- Staff management
- Communication
- Social skills
- Language: English, German; v nice to have
If you think that you are the ideal candidate for this position please send a copy of your CV as a Word Document and a daytime contact telephone number.
Please note that applicants must be eligible to qualify for a work permit in the specified location.