Description
Voor een klant van Brainbridge ben ik op zoek naar een :IT BUSINESS PROCESS CONSULTANT - EMEA
Start :
End date :
Location: Antwerp + EMEA travel up to 25%
Description :
our client is currently looking for Business Process Consultant (BPC) to support the vision of becoming the best customer oriented pharma company. One of the strategic pillars for this vision is the implementation and roll-out of the next generation CRM solution, iConnect. Focus areas could either be: "event management, compliance, transfer of value" or "sales force automation, market access"
Responsibilities:
• Business Process Consultant (BPC) will work closely with the key users and process owners to design, implement and deploy all relevant business processes.
• Gather and document business requirements
• Help key users to identify key priorities and understand impact of changes in the existing processes and solutions
• Describe functional requirements to achieve desired requirements
• Configure systems and solutions to achieve the desired results
• Validate the solution by design the appropriate test scripts, organize and support key users in the testing of the application
• Support implementation and deployment of the requirements in the different organizations by:
• Prototype and demonstrate our solutions for the business
• Organize Train-The-Trainer session and create required materials
• Provide hands-on support to the local OpCos
Technical skills:
• Experience in CRM processes and systems in a pharma environment, committed to follow change management procedures and internal guidelines
• Hands on in managing technical solutions, willing to understand and manage configuration of Salesforce.com and/or Veeva solutions.
• Excellent collaboration and teaming skills including well developed interpersonal skills and ability to work with a wide range of people across multiple cultures and functional areas
• Superb verbal & written communication skills (fluent English essential)
• Strong business process design skills:
• Strong analytical and problem-solving skills
• Ability and willingness to work effectively under pressure and to complete the tasks required in a timely manner and with a high degree of accuracy
• Capable to manage and prioritize multiple tasks and projects, varying in size, value and complexity
• Accepts personal responsibility for client satisfaction
• Master and/or Bachelor Degree in Commercial Engineering, Mathematics, Computer Science or equivalent through experience.
Personal skills:
Qualifications
• Experience in CRM processes and systems in a pharma environment, committed to follow change management procedures and internal guidelines
• Hands on in managing technical solutions, willing to understand and manage configuration of Salesforce.com and/or Veeva solutions.
• Excellent collaboration and teaming skills including well developed interpersonal skills and ability to work with a wide range of people across multiple cultures and functional areas
• Superb verbal & written communication skills (fluent English essential)
• Strong business process design skills:
• Strong analytical and problem-solving skills
• Ability and willingness to work effectively under pressure and to complete the tasks required in a timely manner and with a high degree of accuracy
• Capable to manage and prioritize multiple tasks and projects, varying in size, value and complexity
• Accepts personal responsibility for client satisfaction
• Master and/or Bachelor Degree in Commercial Engineering, Mathematics, Computer Science or equivalent through experience.