VIP Desktop Support

Pennsylvania  ‐ Onsite
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Keywords

Description

We are looking for a Sr. VIP Desktop Support Specialist for a contract role with our client in Chesterbrook. They will be a member of the Executive Technology Support Service team and responsible for building and maintaining relationships as the 'face of IT' with VIPs and their administrative assistants to provide a rapid response technology support service for all client computing technology requests and incidents.

Responsibilities:
40% Provide in-person and phone support to fulfil service requests and troubleshoot/diagnose and resolve end user computing (EUC) incidents. Manage incidents that are assigned to service partners.
25% Develop and maintain relationships with the Executive community. Act as an ambassador and spokesperson for IT. Maintain good relationships with the wider IT team (including IT business partners) to act as an interface for Executive interactions.
10% Work with IT projects to implement changes to the EUC environment to assess, plan and deliver these changes to the ETSS community
10% Use best judgment to determine the most appropriate actions needed to satisfy customer in a given scenario. Understand when to escalate and when to involve other IT/business stakeholders. Identify opportunities to work with IT business partners to develop new support solutions.
10% Analyze support processes and technology and recommend improvements to management. Implement approved proposals. Feedback into continual service improvement process
5% Provide training and coaching on all End User technologies.

Job Requirements:
* Certificate or Bachelor's Degree in the field of information technology, engineering, computer science and/or business administration (Required)
* 3 to 5 years experience with infrastructure services with an emphasis on EUC technology and processes. (Required)
* Demonstrated mastery of IT EUC concepts, processes, tools and techniques.
* Accreditation/Certification in ITIL service management framework
* Experience with IT services in Pharmaceuticals/Biotechnology is an advantage but not essential
* Experience of interactions at an Executive level.
* Knowledge of Video Conferencing technology is an advantage, but not essential
* Master of EUC technologies including Apple products

Beacon Hill Staffing Group is an EEO Employer.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries on a contract, direct (permanent), contract-to-direct and project basis. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions.

We look forward to working with you.

Start date
n.a
Duration
3 months
From
Beacon Hill Staffing Group -Philadelphia
Published at
03.12.2014
Project ID:
817481
Contract type
Freelance
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