Description
Brief overview of the role:
Become a full member of the IT team and provide level 2 support to clients on technical issues that arise. You will work with the clients to understand business requirements and provide a bridge between the business users and the Solutions team to determine solution fit.
Your responsibilities:
- Provide Support to clients for locally supported applications in response to Service Centre tickets, Service requests and ad hoc requests, meeting and exceeding established SLA's
- To track and resolve level 2 functional incidents and requests that could not be resolved by the helpdesk
- To support methods and tools for the troubleshooting and researching of problems with a focus on root cause analysis and efficient corrective actions
- Manage the support delivered by vendors under current Service Agreements
Requirements:
- BA/BS degree
- 3-5 years relevant experience in BT client support of pharmaceutical manufacturing and quality operations
- Experience in GMP Regulatory Compliance
- Experience with Service Centre
Why Apply?
An excellent opportunity to add value to your CV and gain experience with a highly reputable company. You will become a member of an established, proactive and creative IT team.
If you are interested in finding more about this rare opportunity please contact Claire O'Dwyer or (see below)