Description
We are looking for a
Operation Center Implementation Consultant for IT Operations 2.0 (m/f)
Reference: -en
Start: asap
Duration: 7 MM++
Place: in Baden-Württemberg
Branch: Erbringung von Beratungsleistungen auf dem Gebiet der Informationstechnologie
Your tasks:
- Design and Implement with the supplier the mode of Operation for the Command of Center
- Design and Implement cross functional Processes Implement cross functional Tools with the supplier for his service
- Design and Implement the Monitoring Activity
- Review cross functional resources assigned by the Supplier with Screening Lead
- Organize CommonTraining for all the supplier resources
- Review Service Catalog items offered
- Define Ticket Routing & Support the BI Reporting Lead regarding
- Track Ticket Backlog until Completion after transition
- Lead all workshops regarding cross functional services, get the buy-in from the Stakeholders
- Setup Satisfaction Survey to measure satisfaction Prior and after the Go Live
Your qualifications
- Operational experience in Service Desk, Desktop Management and or Server Operations
- Knowledge in the implementation of an Operation center that was performing server monitoring , incident management and service request management
- Experience regarding managed service and how to deal with suppliers in managed service environment
Skills:
- IT consultant
- IT service manager