Customer Service Advisor

Job type:
on-site
Start:
ASAP
Duration:
5 months
From:
Experis IT
Place:
West Midlands
Date:
12/05/2014
Country:
flag_no United Kingdom
project ID:
818891

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Our client, a large financial institution, is looking for an admin assistant to join their team in Coventry on an initial 5 month basis.

There are TWO roles available:

  • One will be NIGHT shifts (11pm/7am) for 4 nights on and 4 nights off on a rota basis.
  • Another will be EVENING shifts (6pm-11pm) working 5 evenings a week.

*For shifts worked between the hours of 11pm and 7am temps will be paid an unsociable hours uplift on the basic salary - 15% for Monday-Saturday, and 50% for Sunday*

The role:

  • Part of a small team of agents working reports and taking some inbound calls in respect of fraud or potential fraud on customers' accounts.
  • You'll identify and report fraudulent accounts to reduce our losses, escalating issues to your team leader or a relevant specialist
  • It's all about building up your knowledge to suggest and implement ways to improve how we work, all while supporting and coaching less experienced colleagues

Experience needed:

  • Experience of working in a call centre role
  • Customer service skills
  • Ability to handle a range of queries and transactions
  • We're looking for fast learners who are excellent communicators and have a proven record in creating simple solutions to often-complex problems

Interested candidates should submit their CVs at the first instance.