Description
Brief Overview of the Role:
Become a full member of the IT team and provide IT helpdesk support external customers
Your Responsibilities:
- To provide application and technical support to internal and external customers, ensuring correct and timely call logging, reporting and database maintenance.
- To report on various team parameters as required by eCom Manager, eg calls logged, issue trends, SLA adherence, etc.
- Additional responsibilities as defined during role, eg process improvements, etc.
- Specific Role Challenges (brief explanation)
- Keeping abreast of latest company eCommerce & CIM tool changes, developments and issues
- Customer dissatisfaction/conflict resolution challenges
- Adhering to eCom HelpDesk & Mailbox SLA times
- Time management, multi-tasking & task prioritisation/organisation challenges
Requirements:
- Understanding of customer & business requirements, and the companies internal systems (or ability to acquire).
- Proficient in Microsoft Office applications
- Experience working in a Support Desk function in a service-related industry/dealing with customer queries/complaints. Ability to provide front line telephone support.
Why Apply?
An excellent opportunity to add value to your CV and gain experience with a highly reputable company. You will become a member of an established, proactive and creative IT team.
If you are interested in finding more about this rare opportunity please contact Claire O'Dwyer