IT Support Officer

Dublin  ‐ Onsite
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Keywords

Description

Brief Overview of the Role:

Become a full member of the IT team and provide IT helpdesk support external customers

Your Responsibilities:

  • To provide application and technical support to internal and external customers, ensuring correct and timely call logging, reporting and database maintenance.
  • To report on various team parameters as required by eCom Manager, eg calls logged, issue trends, SLA adherence, etc.
  • Additional responsibilities as defined during role, eg process improvements, etc.
  • Specific Role Challenges (brief explanation)
  • Keeping abreast of latest company eCommerce & CIM tool changes, developments and issues
  • Customer dissatisfaction/conflict resolution challenges
  • Adhering to eCom HelpDesk & Mailbox SLA times
  • Time management, multi-tasking & task prioritisation/organisation challenges

Requirements:

  • Understanding of customer & business requirements, and the companies internal systems (or ability to acquire).
  • Proficient in Microsoft Office applications
  • Experience working in a Support Desk function in a service-related industry/dealing with customer queries/complaints. Ability to provide front line telephone support.

Why Apply?

An excellent opportunity to add value to your CV and gain experience with a highly reputable company. You will become a member of an established, proactive and creative IT team.

If you are interested in finding more about this rare opportunity please contact Claire O'Dwyer

Start date
n.a
From
CPL Solutions
Published at
06.12.2014
Project ID:
819632
Contract type
Freelance
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