Description
Main details for the role -
As customers visit these centres around the world, they expect a great level of service from the moment they arrive until they leave. The Customer Care Analyst will have a key role in ensuring a great experience for customers who visit the head office -
Working with specialists and sales teams, the customer care analyst will organize daily customer events and ensure all elements of the customer experience are of the highest quality.
Responsibilities/Requirements:
- Preparation for customer visits to the site
- Management of customer surveys
- Oversee of Solution Centre rooms and labs on a daily basis to ensure they are customer ready
- Dealing with account teams on visit logistics (hotel bookings and arranging transports)
- Dealing with on-site catering facilities
- Solution Centre Asset Management
- Preparation of training events
- Management of inbound and outbound shipping functions
Skills required:
- Comfortable working with desktops, printers and projectors
- Excellent interpersonal skills
- Organised and pro-active
- Customer focused
- Good working knowledge of all Microsoft Office products (Powerpoint, Outlook, Word, Excel)