Description
System & Application Engineer
The "System & Application Engineer " works on development tasks and operations supports for all event, alarm management and health reporting aspects of the service platforms being monitored by the operations centre, including networks, Servers, applications and IT infrastructure in general.
The objective of the development and support activities are to assure the generation of availability and health alarms and alarm clearing for the event management tooling running on the remote management service platform and the operations environment of the service delivery organisation; as well as the generation of basic performance and health reports.
TASKS
* Analyse, diagnose, and resolve incidents on the event management and health reporting tooling and the in-house development with speed and accuracy to maximize computer resource availability thereby improving the quality of the service delivery, operations productivity and satisfaction.
* Implement basic changes authorized by a more senior System & Application administrator following his/her work instruction
* Write documentation for the development and tooling customisations, as well as basic user documentation and troubleshooting
* Continuously improve quality and quantity of the technical documentation
* Apply standard procedure to implement a new customer setup respecting the project deadlines and according to budget
* Provision the monitoring platform in order to guarantee correct commissioning of the service context within the tools following the change management and provisioning processes
* Assist the System & Application Administrator to implement automations using Scripting languages
* Escalate and follow-up on issues reported to our systems and software suppliers
PROFILE
Knowledge and experience with:
* IBM Tivoli tooling used for network and server health monitoring. (IBM Tivoli Monitoring (ITM) tools; and/or IBM Tivoli Netcool suite tools; aND/or Tivoli Network Performnce Manager (TNPM).
* Setting up and customising IBM reporting tools; notably Cognos and WebSphere design background
* Database systems and SQL Scripting; Oracle and/or DB2
Some experience in
* Programming/Scripting (Shell script, Perl, Java)
* Web design and user interface design
Basic knowledge of:
* Linux Operating Systems
* Networking in general