Description
This Technical Support team is responsible as the primary contact for external clients using the banks eTrading and eService platforms.
This position is responsible for;
- Technical platform support, risk management of access & entitlements and client training and demonstrations for various client web platforms and desktop applications.
- Interacting with external clients via incoming and outgoing telephone and e-mails.
- Troubleshoot and escalate problems to technology groups and the business managers as required
You will have experience in the following;
- Broad financial industry knowledge and experience required
- Knowledge of personal computing, network topology and B2B connectivity is a plus
- Fluent Japanese speaker
- Ability to react quickly to client needs
- Strong communication and interpersonal skills
- Strong client service orientation
- Ability to work well with a global team
- Attention to detail