Service Desk Analyst/Technician

New South Wales  ‐ Onsite
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Keywords

Description

Service Desk Analyst/Technician
6 months +/- and a Hurstville location
Interviews late next week, contracts issued the following week, potential start date January the 05th

This leading provider of IT services manages the service desk for one of Australia's leading financial organisations and is requesting a service desk analyst/technician to join the 15 strong team which has been seconded to this account.
The opportunity is available for an individual to potentially take on a leadership role, show proven initiative, take some pressure off the existing team and support the transition into the ITIL service environment that will officially go live in April 2015

A preference will be given to candidates who:
Hold ITIL certification or who have worked within the ITIL framework - Please state this clearly on your application.
Have the Remedy Toolset experience - Please state this clearly on your application.
Have SM7 experience - Please state this clearly on your application.
Have mobile phone support experience from the User perspective - wifi issues, sims, contracts, number porting
Have prior mobile provider experience (Telstra/Optus/Vodafone/Boost, etc)

We would expect you to have +/- 3 years Enterprise size environment experience.
You will be responsible for all the communications and notifications to the business and other areas of IT (if successful in the Leadership role decision)
The role also extends to ITIL service management tasks, workflows, Incident management, process improvements and ensure processes are maintained and practiced.

You must prove yourself to the existing team to be considered for the leadership role, but it's a definite possibility:

You will be assisting their senior service desk technicians to resolve/close tickets via email and over the telephone. You will have previously worked within a service desk environment and have a good knowledge of IT troubleshooting, call logging and problem resolution. As mentioned, mobile experience preferred.
A key focus of this role will be keeping a high standard of customer satisfaction, so you must have excellent presentation and communication skills, be willing to go that extra mile to assist someone, have a passion for IT and be a true team player.
This role is based on the end Client (financial) site within our managed services team so excellent presentation and communication skills are paramount.

To be considered for this opportunity please submit your resume ASAP for an early January start.
Due to current response rates, ONLY SHORT LISTED CANDIDATES WILL BE CONTACTED. Thankyou.
Start date
January 2015
Duration
6 months +/-
(extension possible)
From
Itechniche Sydney Pty Ltd
Published at
20.12.2014
Project ID:
826177
Contract type
Freelance
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