Description
Responsibilities:
Gather business requirements from internal customers (eg Operating Companies).
Design solutions per client standards.
Prepare and present solutions to internal customers.
Technical project coordination; prepare and analyze vender quotations, follow-up on equipment and circuit orders.
Participate in Voice Back End infrastructure upgrade & implementation projects.
Participate in Voice Design/Engineer projects.
Technical Skills & Experience:
Cisco Voice products:
Cisco Unified Communications Manager, Cisco Unity Connection, Unified Contact Center Express & Enterprise (incl. contact center Scripting), Session Manager Edition, Cisco Unified Attendant Console, Cisco Collaboration Edge, Cisco Enterprise License Manager, Cisco Unified Call Manager Express, Cisco Unity Express.
Cisco Voice Endpoints; Hardware phones, software phones (CIPC & Jabber), Mobile device apps.
Knowledge about LAN/WAN technologies.
Project Management skills.
Personal Skills:
Some flexibility in working hours.
Must be able to work on multiple simultaneous tasks, with limited supervision.
Quick learner, motivated self-starter.
Excellent customer service, interpersonal, communication and team collaboration skills.
Able to follow change management for internal guidelines.