Description
Dear,
We are actively looking for a Service Delivery Manager to start ASAP
Start:
Duration: 3 months (+ extension)
Location: Brussels
Description:
As a Service Delivery Manager for Large Account customers your mission will be the following:
- Develop & manage the agreed operating model with the customer & the internal stakeholders
- Follow-up & report the service level agreement and customer satisfaction parameters
- Identify & introduce productivity improvements improving the client's service margin and bringing added value to the customer
- Ensure that the needed competences & operational capacity are in place in order to respect contractual engagements
- Efficiency of the collaboration of the transversal team inclusive the service partners
- Act as first level of escalation for customer claims
- The deployment of validated products or services for their customer portfolio within the agreed framework of cost, timescale and quality level
Skills:
- Relevant experience as Service Delivery Manager
- Strong customer orientation & ability to communicate with executive level
- Quick understanding of the business needs of a market and/or customer
- Experience in leading virtual teams is an asset
- Relevant experience in process improvements leading to higher customer satisfaction
- Strong communication skills & ability to negotiate
- Pro-actif
- Very good command of English and French and/or Dutch
Interested?
Please send me your CV immediately.