Description
Location: Either Barcelona or The Hague
Job Type: 1 year Contract
Start Date: ASAP
Salary/Rate: Euros600 per day
Industry: IT Consultancy
Client
My client is well established IT Consultancy Firm which specialise in business and strategy advisory, transformation programs, solutions integration, technological applications maintenance and outsourcing services in a wide range of industry sectors.
Project Scope
We need someone who will act as CICS and MQ Engineer within a service team.
The candidate will be the responsible for a knowledge transfer
Role Responsibilities (at least 8 years of experience on the following)
- Install, upgrade and maintain the CICS and CTG software
- Create and maintain CICS regions used by the applications including Assembler and Cobol programs
- Administer the CICS regions according to application demands (eg new transactions, connections etc.) and support the merge process
- Create and maintain the CICS monitoring infrastructure (TMON, System Automation feeds, the 'CICS Monitor' etc)
- Provide statistics on usage to various parties (eg. developers, managers, Operational Security Department)
- Investigate and resolve problems in CICS and related areas
- Performance review and tuning of the CICSes and CTGs
- Investigation and evaluation of new products in the area (eg. the CICS Explorer)
- Provide advice and assistance to developers and other support groups on CICS and CTG matters
- Install and upgrade MQ Series
- Maintain all the MQ systems
- Liaise with all relevant MQ partners ie MUSE, DOC etc. when new objects are planned. Also, with non CICS applications, channels and polling issues.
- Use of MQ monitoring tool TMON for MQ
- Set up and maintain TSO interface to MQ
- Performance and tuning of MQ
- Run jobs ad hoc to copy queues, backups, empty queues, set/block triggers and queues on a request basis by people testing
- Input from the EPO MQ support staff on Volume dump backups by the storage/Legacy group.
- MQ PROD refresh
- 2nd level Incident Resolution ( tickets) related to CICS or MQ from 1st Level Support (the Service Desk)
- Analyze all incidents (tickets) related to CICS or MQ systems, solving or redirecting as appropriate
- Contact users and Business Application owners where necessary, to obtain further details of the problem
- Collect logs, debug where possible/necessary
- Where necessary, escalate to 3rd level support
- Create and track support incidents with the appropriate vendors and support groups
- Implement patches/software upgrades where recommended by the vendor and agreed with application owners
- Collaborate with the appropriate users groups to test the patches and upgrades
- Handle the ITIL processes related to CICS and MQ support - raising and processing Change Requests where required, updating incidents (tickets), liaising with the Problem Managers.
- Maintain a Knowledge Database to enable Continuous Improvement in the handling of the CICS and MQ issues and improve 1st Level resolution rate.
- Performing system Health Checks (capacity,security, availability)
- Monitoring system performance, checking and resolving event logs warnings and errors.
- Publish weekly Reports:
- Incident & Problem Report
- Availability Report
- Capacity Report policies
Candidate Profile
- Candidate must collaborate with a multi-cultural team being a member of the Back Office support Team (English speaking)
- Good relationship level: Multi-cultural team collaboration experience. Being active part of the company growth as part of a multinational team
- Good communication skill required and positive/friendly attitude, ability to solve conflicts
- Availability to support several activities (analysis, optimisation, monitoring, assessment, problem resolution, incident follow-up) sharing and splitting time in dedication %
- Strong commitment with objective based results
- Good reporting and presentation level to the client's key user
- ITIL fundamentals: Compliant documentation, respect client methodology, documentation and deliverable preparation as well as client presentation
- Languages: English mother tongue or Fluent, other languages will be appreciated (French, Dutch or German)
Geographical Scope
The work position will be usually based in Barcelona or The Hague
Other comments
If you are interested please contact Elisa Peran via email (see below) with an up to date CV and contact details