Description
Scope of Responsibility:- Primary responsibility will be to support the Extended Warranty (EW) Program Lead in the day to day operations in managing the EW business.
- Coordinate with cross-functional teams to complete gap analysis in all processes related to EW functions.
- Document end to end processes to ISO standard (desktop procedures and process flows).
- Program manage improvement plan to meet stretch goals.
- Provide status update suitable for Senior Director level consumption.
- Manage readiness set-up process for all new devices/variants.
- Develop EW metrics dashboard with insights.
- Secondary responsibilities include analytics and return/repair forecasting.
Education/Experience:
- 5+years experience - Business Analyst.
- 3+years experience Auditing, Forecasting and Analysis.
- Bachelor's Degree.
- Knowledge of consumer electronic products and related reverse logistics processes.
- Communication & reporting skills at all levels of an organization.
- Analytic & problem solving skills.
- Project management.
- Process auditing.
- Able to build models from scratch and defend the methodology used.
- Must be able to lead/influence change.
- A Self-Starter.
- Potential travel.
- Knowledge of Consumer Electronics Industry. Experience in Extended Warranty (EW) a plus.
- Proficient with MS Office (in particular Excel and PowerPoint, and flow diagrams).
- OBIEE, BO and SQL knowledge desirable, but not required.