IT Security Software Operator - 11 months fixed term.

Chertsey  ‐ Onsite
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Keywords

Description

IT Security Software Operator, 1st, 2nd Line support, testing, PC Hardware, MS-SQL.

SALARY: up to £26,000 per annum.

DURATION: 11 month fixed term contract.

PURPOSE OF THE JOB:

To be responsible for providing in-house technical support for Security related Software.

You will be the main point of contact for a selection of customers and deal with their technical queries in a professional and timely manner. This will be via e-mail or phone.

Onsite- means that you will work onsite, however, working pattern might be obviously in-house support without visiting other offices.

KEY ACCOUNTABILITIES:

To provide 1st or 2nd line technical support to the companies clients in Europe, CIS, MEA, Africa.

To provide outstanding customer service.

To produce on-time resolution ratio for customer's request.

MAIN DUTIES/AREAS:

PC security software support.

Facility security software support (Card Entrance system).

QUALIFICATIONS:

Fluent in English essential.

University degree or equivalent preferred (in a computer related discipline).

Good inter-personal skills.

Experience in the IT industry, preferably of a technical nature.

SKILLS AND ATTRIBUTES:

Knowledge of Computer Network and Communication.

Experience on software testing.

Customer approachable attitude and a customer focused person.

Team player.

Ability to analyze logically to resolve technical issues.

Knowledge of PC Hardware and software.

Excellent communication skills.

EXPERIENCE:

Solid experience in customer technical support.

Good understanding and practical knowledge of IT security.

Good knowledge of PC hardware.

Experience on Database (MS-SQL (Essential).

Experience of working in customer technical support (Preferred).

REMARKS:

Must have proactive attitude to meet and achieve the customer's requirement.

BENEFITS:

25 days annual leave.

Up to 15% discretionary performance based bonus per annum (following successful completion of probation period).

Defined Contribution Pension (up to 4% employee, up to 8.5% employer).

Permanent Health Insurance.

Private Medical Insurance (starting from grade GL4).

4x Life Assurance.

£35 per month Flexible Benefits allowance (following successful completion of probation period), e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc.
Start date
01/2015
Duration
11 months fixed
From
Proteus Europe
Published at
06.01.2015
Project ID:
829894
Contract type
Freelance
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