Description
Are you looking for a challenging customer support role within a company that invest in their staff and encourage growth of their employees and promote from within? We are looking for bright, driven, customer service orientated individuals to join our expanding Customer Operations team in Camberley, Surrey.
You will be primarily responsible for
Main responsibilities
*First line of response for all customer service enquiries
*Processing customer orders on SAP (training is provided), working within specific time frames.
*Resolving customer queries and complaints promptly and efficiently.
*Take responsibility for the customer; demonstrate that the customer is at the heart of everything we do.
*Ensure your personal level of knowledge and training is up-to-date and adequate for your role; Earn the enthusiasm and respect of your direct customers through continuous improvement, driven by your passion, integrity, teamwork and innovation.
*Ad hoc administrative duties as and when required.
Main competencies
*Strong interpersonal skills - providing a courteous and efficient level of response to all customer queries, issues and requests.
*Good communication skills - both written and verbal.
*Ability to work well under pressure
*Well organised with good time management skills
*Proactive and self-motivated
*Teamwork
*Adaptability/Flexibility
*Customer Focused
*Computer Literate
*Strong work ethic
If you are interested in this role please send your CV to (see below) and I will call you to discuss in more detail. Please ensure your CV includes evidence of recent customer service and teamwork.
Hy-phen Limited is acting as an Employment Business in relation to this vacancy.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.