Description
Proteus Europe are currently looking for an experienced 2nd level support engineer to work in a mobile support team for one of our clients based in the Netherlands.Candidates must speak fluent Dutch.
Job description:
Expected knowledge
- An IT related tertiary qualification (minimum graduate or undergraduate)
- Good technical knowledge of PCs and Windows 7 (certificate required)
- Knowledge of ITIL processes (incident, problem, change, release management)
- Knowledge of mobile networks (GPRS / 3G), SAP Mobile Interface type Panasonic Toughbooks CF-19 and CF-C2 is a plus
Expected experience
At least 5 years experience in end-user IT support is a must.
At least 2 years experience in a similar business context (number of users> 1,500 ITIL-based approach) is a must
Experience in supporting remote / mobile workers in a Windows 7 environment is a must
Experience in maintaining a knowledge database and the preparation of working procedures is a must
Experience in managing (admin role: monitoring and distribute tickets) team 6 or more is a plus
Experience in supporting users in an SAP MAM-based solution is a plus.
Additional specifications
1. Perfect Dutch
2. Sense of responsibility and concern for the customer, in this case the end user
3. In possession of a drivers license
4. Frequent relocations within Flanders are no problem.
5. Contribute to permanence on weekdays 07h30-17h is no problem.
If you are interested in this role then please do not hesitate to contact me.